Returns & Exchanges

At Two Brothers Organic Farms, we strive to ensure the highest quality for our farm-to-table products; however, due to the perishable nature of food, we offer replacements or refunds specifically for damaged or incorrect items. If your order arrives in less than perfect condition, please reach out to us within 24 hours of delivery.

Return Process

• 1.
  Document the Issue

  Take clear photographs of the damaged product, the packaging labels, and the shipping box to help us verify the claim with our logistics team.

• 2.
  Contact Support

  Email our customer care team at [email protected] with your order number and the attached photographic evidence.

• 3.
  Internal Review

  Our quality control team will review your request within 48 hours to determine if a replacement or a refund is the appropriate resolution.

• 4.
  Resolution Processing

  Once approved, a fresh replacement will be dispatched immediately, or a refund will be processed back to your original payment method within 7-10 business days.